If you’ve read our reviews on Google, Facebook, or Yelp, you’ll see a phrase over and over again-” they helped us for free over the phone.” We often help people at no charge over the phone even if they aren’t a client. We know computer repair is expensive, and if it’s a simple fix, we want to get you up and running as soon as possible. We’re in the computer repair business for the long haul, so we’ll forgo the short term billable hours for the long-term relationship investment.
Sometimes people will send an email of thanks, but it’s rare you get a written card today. This one showed up in the office recently.
What made it unique for me is it’s honestly something I tell people all the time about shutting down their computers. At first glance, it wasn’t a big deal. It’s advice I give all the time. ‘Take two aspirin and call me in the morning,” as the old-time doctor would say. However, if aspirin got rid of the headache, then it was great advice.
It’s nice to take a pause every so often to remember what’s easy for us, and that which we often give away for free is vital to someone struggling with those computer problems. Keeps those cards and letters coming because they make my day. Of course, please send those computer repair questions as well.