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Apple Expanding Repair Options for iPhones

September 17, 2019 by doctordave

I recently wrote about Best Buy doing warranty repairs on Apple products. Apple continues to expand repair options to allow any approved company to do out-of-warranty repairs on iPhones. While I applaud Apple’s efforts to empower people to fix their own devices, I have significant concerns.

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Apple Won’t Sell Directly to Individuals.

To get approved to buy official Apple parts, the applicant must be part of a company. Individuals cannot apply, and everyone has to pass a test.

It’s your computer though, you and others should have the rights to buy parts for it. Apple has been fighting Right to Repair in various states. Their argument is that tools, in the wrong hands, can be dangerous. You could pierce the battery and cause the iPhone to explode. Of course, the risk is reduced if you can buy genuine parts and read service manuals.

Apple Sets the Price

In a free market, you’re able to buy goods at various price points. With Apple’s controlled system, everyone buys items at the same price. Unless the program changes, no matter how much you buy, you’re paying the same price. Moreover, you’re not allowed to sell it to individuals to do their own repairs.

The price Apple will charge for those parts is roughly the same prices it charges individuals to do in-shop repairs. In other words, Apple is competing with independent repair shops to do the same type of repairs. They are setting pricing high enough on the parts so they can guarantee they are the cheapest in town. That’s just unfair.

Apple Restricts Independence of Independent Shops

When I first started full time with DoctorDave Computer Repair in 2003, I looked into becoming an official Apple Authorized Service Provider. The reason I didn’t was simple: I’d be working for Apple. Instead of doing what was in my client’s best interest, I’d have to do what my client wanted to keep my certification. That’s not right. Apple would restrict what products and services I could offer customers. That’s a big no-no in my book.

We’re Applying Anyway

In spite of all this, I’m still going to apply to have DoctorDave do iPhone repairs. It’s free, after all. I want to support this small step by Apple to empower people to repair their own devices.

I think of it as the first iPhone. You have to start somewhere!

Filed Under: Business, Commentary Tagged With: apple, computer repair, iphone, Kansas, kansas city, lawrence, repair

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Why we Don’t do iPhone Repairs: Another Reason

July 23, 2017 by doctordave

We’ve never done iPhone or other mobile device repairs and probably never will.  There are a ton of reasons, but here’s a new one.  Apple has prevented third parties from repairing the iPhone 7 and 7 Plus.

Cracked iPhone

This article explains the reasons, but the nutshell is the Apple Retail store needs to configure the phone after replacement.  Apple’s done this before with the home button.

The primary reason though we don’t repair iPhones is mobile devices require proprietary parts.  Unlike a computer that needs a standard hard drive, most phone parts are specific to your phone.  If we ordered parts, they’d be knock-offs.  Too many mobile device shops have told me they have trouble getting quality parts.

If we can’t stand behind our work, we’re not going to fix your device.  Since the parts market for mobile devices is questionable, we’d rather step aside.  Large shops that deal in a ton of volume usually have the relationships to get the best parts. Other than that, getting your iPhone fixed by Apple is the best bet.  You know the parts are genuine and Apple stands behind their work.

For Lawrence, that’s who we recommend for iPhone repair.  Clients consistently have the best experience at the Apple Retail stores in Leawood, KS and Kansas City, MO on the Plaza.

Photo by magerleagues

Filed Under: Business, Commentary, Opinion, Services, Tips Tagged With: computer repair, iphone, Kansas, kansas city, mobile, repair

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