Unless you have municipal broadband (we’re big fans), your Internet Service Provider (ISP) is a for-profit business. That means sometimes they have an incentive to be dishonest. Sometimes they even get caught for it.
The New York State Attorney General caught Time Warner lying to its customers. This article explains all the lies they told, but most relate to services promised but not delivered. Time Warner is a huge company and New York is a huge state, so this is clearly Goliath versus Goliath. They were even caught lying to the FCC about their speeds.
Here in Lawrence, we’ve had our share of service providers with outages. We’re not victims. State and local government can protect us when ISPs fail to deliver. We need to hold them accountable though, so never hesitate to file a complaint when you’re not getting the service you’re paying for.
Be sure to check out our post on the Best Internet Service Provider in Lawrence.
Photo by Consumerist Dot Com