We’ve gotten a few calls about a nasty and vile scam hitting our Lawrence computer repair clients.  It starts with a warning about an iCloud hack.

These seem to be in the news all the time.  If it isn’t Apple getting hacked, it’s someone else.  The call is an automated warning to call a specific number letting you know there’s a problem with your Apple or iCloud account.  Since it’s automated, you’re less likely to think it’s a scam.  After all, it’s a computer calling you about a problem.

This new wrinkle isn’t like the typical tech support scam.  Those are usually off-shore and tell you there is something wrong with your computer.   You aren’t as likely to believe the scam because how does the caller know it’s a problem?  When Apple’s automated system calls you, maybe you’re caught off-guard. When you call the number in the automated reply, the scammer assures you they are legit.  They’ll remind you that you called them and you’re free to hang up at any time.

Regardless of what you might think, IT’S A SCAM.  APPLE (or its computer) will NEVER CALL YOU.

This link explains the full details of the hack.  We had a client locked out of their iPhone because of this scam.  When in doubt, call, text, or email is.  Even better, use the DoctorDave Computer Repair app and send us a picture of the screen.

Photo by USDAgov