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Overselling Internet Service Now Illegal

June 24, 2018 by doctordave

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Well, at least in the UK.  Gotta leave it to those Brits for holding their Internet Service Providers (ISPs) accountable.

Last year, the regulatory authorities in the UK announced they’ll make sure that the speeds a company promotes are what the customer gets.  They’re always a little variation, but you can’t sell and advertise Jumbo speeds and just give average to slow speeds in return.

Those changes are in sharp contrast to US laws.  The FTC last year when it repealed Net Neutrality also reduces some of the accountability requirements for ISPs.  Here in Lawrence, we’re seeing clients all the time getting much less speed that they’re paying for.  It’s a shame and it’s not right.

If you’re not getting the speeds you think you should, give us a call.  We can run some independent speed test and help you hold your ISP accountable.  Short of that, you can always move to the UK.  I hear London is lovely this time of year.

Photo by JeepersMedia

Filed Under: Uncategorized Tagged With: computer repair, internet service providers, ISPS, kansas city, lawrence

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New Internet Options From Verizon

June 17, 2018 by doctordave

VerizonWith pretty much duopoly of Internet Service Providers in Lawrence, any change is welcome!  If you live in rural areas, you’re options are even more limited.  Verizon could change that according to this announcement.

Clients sometimes use their wireless phone service to provide internet.  The problem is those services are slow and expensive compared to the speed you can get from traditional companies like Midco (formally WOW, Knology, and Sunflower) and AT&T.

Until our city gets involved, we’ll continue to be stuck with limited options.  I’ll again mention how much I am a proponent of municipal broadband.

Photo by JeepersMedia

Filed Under: Commentary Tagged With: ISPS, Kansas, kansas city, lawrence, Municipal Broadband

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ISPs Have to Issue Refunds for Service Problems

April 29, 2018 by doctordave

Tax Bill

Don’t you wish we had this in Lawrence, KS?  Every time Midco or AT&T had an outage, they’d be required to give us money.

In the UK at least, companies have to pay if they don’t deliver on service.  Not only do they have to compensate you for outages, but if they miss appointments or don’t fix a problem in a timely fashion.  So cool!

What’s stopping us from having these rules in Lawrence?  Absolutely nothing, except our city commission.  We as voters can ask our legislators to enact these laws on a local level.

That is, unless you like these delays and paying for service you’re not getting.  I thought so!

Photo by Images_of_Money

Filed Under: Uncategorized Tagged With: computer repair, internet service provider, ISPS, Kansas, lawrence

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Some ISPs Give you Mandatory Ads

March 4, 2018 by doctordave

Vintage Ad 426 Coming to a Phone Near You

When you go to some websites, you expect ads.  That’s what pays for the site.  Just like commercials on TV.  Some Internet Service Providers add their own ads to your browsing experience.

Comcast was caught doing this last year.  They were adding information to web pages you visited encouraging you to upgrade your cable modem. This hijacking was before the recent change by the FCC to repeal Net Neutrality.

Now it could be a completely acceptable and encouraged way of giving you web pages. That’s kind of how TV works now with cable.  Cable companies add their own commercials to shows — even though you’re paying them for service.  They get money both ways.

Photo by jbcurio

Filed Under: Business, Commentary Tagged With: ads, computer repair, ISPS, ks, lawrence

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