Windows 7 Computers Are Set to Expire

January 13, 2019 by doctordave

Everything comes with an expiration date, even bottled water! If you are running a computer with Windows 7, your computer will have severe problems on January 14th, 2020. On that date, Microsoft will stop supporting Windows 7.

What Does That Mean?

Microsoft did this with Windows XP back in 2009 and Vista in 2017. After they discontinue support, they won’t fix any bugs in the operating system. That puts your security and identity at risk. It also means that systems using it aren’t compliant with various security standards like FINRA for financial advisors, HIPAA for medical professionals and PCI for those people who take credit cards.

Security updates are essential to protect everyone. When someone at Equifax failed to do a security update, they put everyone at risk. Banks won’t allow you to connect to their sites without a newer operating system. Airlines might not allow you to schedule flights. For your protection, we won’t support systems running Windows 7 after that date. We can’t knowingly put clients in harm’s way on the internet.

What Can You Do?

Remember when Microsoft put Windows 10 on people’s computer for free, sometimes without consent? Unfortunately, they aren’t offering that. There are ways around that “free” offer, but it requires erasing your computer and reinstalling everything.

You can buy a copy of Windows 10 and install it on your computer, but that will cost around $100 or so.

But I Heard Windows 10 Was Bad or I Want to Stay with Windows 7

When Windows 10 came out, just like Vista or Windows 8, it was horrible. Anytime a new operating system comes out there is an adjustment period. We saw ever since Windows 3.1. Windows Vista and Windows 8 were particularly troublesome. Windows 10 was unique because systems that were “forced” into an upgrade were not always ready for it.

Now, Windows 10 is reliable and stable on new computers. We see minimal problems in comparison to problems we saw with older operating systems. It is often “self-healing” and solves its own problems.

If you want to stay with Windows 7, you can, but we’d suggest staying off the internet at all costs. The internet just isn’t safe unprotected. If you’ve got a specialty program that only runs on Windows 7, that’s fine as long as it doesn’t use the internet. We recommend after January 14th, 2020 to turn off the wifi and unplug the internet from these computers.

Another alternative is to create a “virtual machine” for these programs. We can install Windows 7 inside a Mac or PC and have that virtual machine run just your special program and disable only Windows 7 from the internet. We’re currently doing that for some clients running Windows XP or Windows Vista

Our Recommendation: Replace The Computer

Any computer currently running Windows 7 is probably around six years old since Windows 8 was introduced in 2012. We tend to see problems with computers after about three years since that is the average life of a hard drive. With a laptop, there are the added problems with power chargers, batteries and keyboard. Most Windows 7 systems thus are likely to fail soon. If you spend money upgrading the operating system, you’ll be more likely than not find the computer inoperable relatively sooner.

Since we don’t sell computers, only repair them, we’re primarily talking ourselves out of work. We’d rather tell you the right thing to do, even if it impacts our bottom line. Of course, if you need your pictures, documents (stuff in Word, Excel), emails and music copied to a new computer we can help with that.

You don’t have to run out and buy one today; you have a year after all. However, I’d suggest budgeting for one in 2019, so you aren’t surprised.

“Danbo (heart) Windows 7” by mendhak is licensed under CC BY-SA 2.0

Secret Santa Service, Last Minute Holiday Gifts

December 18, 2018 by doctordave

Every year here at DcotorDave Computer Repair in Lawrence and Kansas City we offer our exclusive “Santa” service.

Technology gifts for the holidays are great, but the problem is they need to be set up. They’re more complex than the standard disclaimers of “some assembly required” and “batteries not included.” Take for example the average services we provide for a new computer setup:

Unbox the computer
Add the computer to the wifi network (do you have the password?)
Follow approximately 10-15 prompts agreeing to terms of service, license agreements, and privacy policies.
Start dozens of safety and security updates
Disable trial software and “junk” that comes on the average computer
Find passwords and set up email on a new system
Transfer stuff from the old system like pictures, music, and documents
Install programs like Microsoft Word and Excel as part of Microsoft Office
Configure antivirus and malware
Create a backup system to protect data

On average that’s about 90 minutes for us because we do it every day, sometimes even three times a day. Most clients tell us it takes them several hours to do this work and often they don’t have the skills or tools to finish.

In other words, it makes for a complicated and exhausting Christmas morning. Clients think our busy time is Christmas Day (yes we’re open) or the day after Christmas.

In reality, we usually start hearing from clients after the tree comes down. That’s because the new computer, printer, tablet or smart speaker (think Alexa and Google Home/Mini) sit in the box until someone decides to call us.

To prevent that problem we offer what I call the “Santa Service.” We can make an appointment at our office or your home (including evenings or weekends) and set all the stuff up in advance. Then you just put it back in the box and wrap it up.

When the recipient opens the box, it’s READY TO GO. Everything is set up. They just press the button, and away it goes. I’d admit it isn’t as popular as I think it should be, but clients who take us up on the offer rave about how happy they are.

It takes all the stress out of receiving a gift. Yes, sometimes getting a gift can be stressful. We’ve got this gift setup down to a science. After all, we’ve been in business 15 years.

Black Friday/Cyber Monday Special: Pre-Payment Discount and Free Gift

November 22, 2018 by doctordave

Since we’re not a retail shop, it’s harder for us to participate in the fun of Black Friday, Small Business Saturday and Cyber Monday.

It might be harder, but we’re still doing it. Here’s’ some deals we have for you.

Pre-Payment Discount

Our normal rate is $90 an hour, but we’re selling blocks of time at a discount. You can buy two hours of service for $160. That’s a savings of $20, but for this weekend we’re selling them at $150 for an extra $10 off. You can use these in as little as 15-minute increments if you’d like remote support. They can be used for any of our services like

Wellness checkups (recommended every year)
New computer setups
Virus and malware removal
Upgrades, installs, and configuration of things like printers, wireless routers, scanners as well as software

If you purchase it anytime this weekend we’ll include a password book to track your passwords. Proper password management prevents you from getting taken in by scams and hacks. Go here to take advantage of the offer. After midnight on Monday they go back up to $160, which is still a good deal.

Free Checkup When you Join Our Monthly Wellness Program

Normally we charge $80 to join our Wellness program which includes your first checkup. If you sign up this weekend we’ll come out and do your first checkup for free. You must sign up and pay your first month’s fee of $25 to take advantage of this deal.

Some key benefits of our monthly wellness program are:

Wellness security and problem prevention checkups twice a year
Discounts on labor and anti-virus software
Free assistance through email or our DoctorDave™ iPhone app
Free installs of hardware, software and new computers
Free virus detection scans
Free checks for updates to hardware and software
Free Assistance with problems caused by scammers
Free Membership Appreciation Clinics and Parties
Free consulting on new hardware and software purchases
Free monthly tips and tricks newsletter
Free recycling of old computer equipment, including securely erasing or destroying data

To take advantage of this deal, you’ll first need to go here.

Malwarebytes Antivirus Protection for Macs or PCs (50%)

We’re offering this only to existing clients. Normally this product retails for $40, but we give a discount of $5.00. For Black Friday, we’ll discount it another $10.00. You’ll get one year of protection for just $25. To take advantage of this deal you’ll need to already be an existing client and email. Call us at 785-841-8766 to take advantage of this deal. No online sales.

Stocking Stuffer: Password Management Book $5.00

Normally we sell these for $7.50 (or get them free if you purchase a pre-payment block of service). They’re great

Whether it’s Black Friday, Small Business Saturday or Cyber Monday, help support local business and protect your computer!

Ignore That Email: Nobody is Spying On You

November 18, 2018 by doctordave

We posted this on Facebook a few weeks ago, but it’s worth mentioning here again. An email has been going around the past few months. It takes some different forms but generally follows the same pattern:

Someone “hacked” you and has your password
They’ve been monitoring you
They’ll send your information to all your contacts
To prevent this send them bitcoin

I even got that email. I gotta say when you see your password in an email right there it’s scary.

“Subject: dave@calldrdave.com has password (my password). Password must be changed

Hello!

I’m a programmer who cracked your email account and device about half year ago.

You entered a password on one of the insecure site you visited, and I catched it.

Your password from dave@calldrdave.com on moment of crack: (my password)

Of course you can will change your password, or already made it.”

As well as

“Subject: dave – (my password)

It seems that, (mypassword), is your password. You may not know me and you are probably wondering why you are getting this e-mail, right?

actually, I setup a malware on the adult vids (porno) web-site and guess what, you visited this site to have fun (you know what I mean). While you were watching videos, your internet browser started out functioning as a RDP (Remote Desktop) having a keylogger which gave me accessibility to your screen and web cam. after that, my software program obtained all of your contacts from your Messenger, FB, as well as email.

“

How Did They Get Your Password?

It seems like every day I listen to the news, I hear about another hack. From Applebee’s to Yahoo, there’s a company for every letter of the alphabet that’s been breached. A hacker stole your password from one of these companies. If you use your password more than one place, that’s how they got it.

Fortunately, I use a password manager called 1Password. Although I avoid reusing passwords for important stuff, I’ll be lazy and do it for some websites. In my case, I could trace it to Angie’s List. I had to sign up for my business and I didn’t’ think I’d use it much. That’s why I used a throw-away password.

What Can You Do to Prevent This?

You can’t prevent someone from hacking another system. I mean when Equifax gets hacked, that just shows you how vulnerable we all are. The best you can do is mitigate the damage.

Stop Reusing Passwords

I get it. Passwords are hard to keep track off. As I said, I use 1Password. We can help you set that up. We also have a more manual option: A password book. We sell these for $7.50, although you can get one free by joining our Wellness Program. That lets you use a unique password and keep track of them.

Get a Reliable Antivirus

If you’re on a Mac, you probably don’t have an antivirus. If you’re on a PC you might be using the free one that comes with Windows.

We used to take the approach good enough is, well, good enough. If you haven’t had any problems with your computer, stick with what you got. With so many threats out there, we’re finding basic protection isn’t enough. A professional paid antivirus provides not just added security but peace of mind. We recommend Malwarebytes. Fortunately, we’re able to sell it at a discount. Normally it’s $40, but we can sell it for $35 to existing clients.

When you get an email like this, just run a scan to get that peace of mind.

Don’t Pay Scammers/Let Them Keep the Money

We deal with tech support scams all the time. Some clients are so embarrassed they decide to let the criminals keep the money. These criminals then use the money to attack other victims. If we cut off the stream of money and don’t make this profitable, they’ll stop doing it. Okay maybe not stop, but at least make them work harder!

As a reminder, clients who are part of our wellness program get unlimited phone and email support for questions like these. When they get any suspicious emails, they just call us rather than give money to a scammer.

Full text of the emails:

“It seems that, (my password), is your password. You may not know me and you are probably wondering why you are getting this e-mail, right?

What did I do?

I backuped phone. All photo, video and contacts.

I created a double-screen video. 1st part shows the video you were watching (you’ve got a good taste haha . . .), and 2nd part shows the recording of your web cam.

Exactly what should you do?

Well, in my opinion, $500 is a fair price for our little secret. You’ll make the payment by Bitcoin (if you do not know this, search “how to buy bitcoin” in Google).

BTC Address:

(It is cAsE sensitive, so copy and paste it)

Important:

You have one day in order to make a payment. (I’ve a unique pixel in this e mail, and at this moment I know that you have read through this email message). If I do not get the BitCoins, I will certainly send out your video recording to all of your contacts including relatives, coworkers, and so on. Having said that, if I receive the payment – I’ll destroy the video immediately. If you need evidence, reply with “Yes!” and I will certainly send out your video recording to your 6 contacts. It is a non-negotiable offer, that being said don’t waste my personal time and yours by responding to this message.”

And

“Hello!

I’m a programmer who cracked your email account and device about half year ago.

You entered a password on one of the insecure site you visited, and I catched it.

Your password from dave@calldrdave.com on moment of crack: (mypassword)

Of course you can will change your password, or already made it.

But it doesn’t matter, my rat software update it every time.

Please don’t try to contact me or find me, it is impossible, since I sent you an email from your email account.

Through your e-mail, I uploaded malicious code to your Operation System.

I saved all of your contacts with friends, colleagues, relatives and a complete history of visits to the Internet resources.

Also I installed a rat software on your device and long tome spying for you.

You are not my only victim, I usually lock devices and ask for a ransom.

But I was struck by the sites of intimate content that you very often visit.

I am in shock of your reach fantasies! Wow! I’ve never seen anything like this!

I did not even know that SUCH content could be so exciting!

So, when you had fun on intime sites (you know what I mean!)

I made screenshot with using my program from your camera of yours device.

After that, I jointed them to the content of the currently viewed site.

Will be funny when I send these photos to your contacts! And if your relatives see it?

BUT I’m sure you don’t want it. I definitely would not want to …

I will not do this if you pay me a little amount.

I think $855 is a nice price for it!

I accept only Bitcoins.

My BTC wallet:

If you have difficulty with this – Ask Google “how to make a payment on a bitcoin wallet”. It’s easy.

After receiving the above amount, all your data will be immediately removed automatically.

My virus will also will be destroy itself from your operating system.

My Trojan have auto alert, after this email is looked, I will be know it!

You have 2 days (48 hours) for make a payment.

If this does not happen – all your contacts will get crazy shots with your dirty life!

And so that you do not obstruct me, your device will be locked (also after 48 hours)

Do not take this frivolously! This is the last warning!

Various security services or antiviruses won’t help you for sure (I have already collected all your data).

Here are the recommendations of a professional:

Antiviruses do not help against modern malicious code. Just do not enter your passwords on unsafe sites!

I hope you will be prudent.

Bye.

“

Interesting Idea for an Old Computer

November 11, 2018 by doctordave

When you get a new computer, you might wonder what to do with the old one, especially if it works. We work with Connecting For Good in Kansas City to help refurbish and distribute these computers to needy families. However, there are some other uses.

My colleagues at Lifehacker had some interesting ideas. The one I like best is the “guest computer.” When people come over and need to just check email or print a boarding pass, why not have them use that spare computer. After all, hotels have those kinda resources. Just be sure to use it every so often to check to make sure it works and gets security updates.

When it’s finally ready to go out to pasture, don’t just throw it in the trash. Give us a call. Even if it doesn’t work, we can still get it ethically and responsibly recycled. We’ll make sure your private data is erased and the computer ends up in good hands.

Photo by mikecogh

Has Your Password Been Stolen?

November 4, 2018 by doctordave

With all the recent and continuing breaches, one thing we learned is you can’t rely on a company to tell you. Breaches are reported months and sometimes years later.

If you’d like to check if yours was stolen, the website “Have I been pwned” helps. All you do is put in your username or email address (no passwords!) It then tells you what hacks you’ve been a victim of. I was only the victim of seven on one email address. I consider that lucky.

Fortunately, I use a password manager. All those passwords on those sites were unique, so I was safe. We help clients all the time setup password managers. It’s easy and saves you time and hassle. All you do is remember the password to your password manager and it takes care of everything else.

Photo by liako

Remote Workers Do Better (We Support Remote Workers)

October 25, 2018 by doctordave

More and more, businesses are supporting working from home. It used to be a luxury. Only cushy jobs let you work from home. So-called “real jobs” required you to go into the office. No more!

This article from Stanford Graduate School of Business shows that remote workers have a 13% improvement in performance. The reasons are obvious, but it’s nice to have some data behind it. You don’t have to worry about a commute. The main reason they mention resonates with me the most: control over the environment.

When you’re working from home, you have control of everything: the noise level, the temperature, the furniture, etc.. At the office you not only don’t have control of the environment, but others invade it. Coworkers stop by to chat. My problem was people’s lunches that would stink up the place!

With work-from-home, your internet connection is your expressway into work. No internet = no work. We get that. Too many companies feel that residential computer repair customers are a lower priority than businesses. They miss the fact that people work from home and get business done. According to this study, 31% of remote workers missed work due to technical problems. How frustrating!

That’s why we focus on small office, home office, and residential customers. They need computer support outside of the traditional office.

Photo by Matt From London

Which is More Secure? Your Phone or Laptop

October 21, 2018 by doctordave

With many people having both a smartphone and laptop synced, you’d think people would secure them equally. In reality, it seems people are more worried about their phone rather than their laptop (or desktop). That’s a big mistake.

This article has some interesting facts! The ones that stood out to me are related to leaving the laptop unattended. I see this in coffeeshops all the time. Someone will take their phone in the restroom with them or up to the counter, but otherwise just leave their laptop there. It also makes sense it’s easier to carry a phone in your pocket compared to a laptop.

Nonetheless, both devices should be protected equally. That includes proper password, encryption, and other security methods. This is a much bigger deal if you’re bound by professional codes of conduct like HIPAA, FINRA, or PCI. We’re here to help with that and have lots of clients in these situations.

Photo by Kevin Johnston

Is Your PC Dirty Inside?

October 14, 2018 by doctordave

We see all kinds of computers here. Inside, most of them are dirty. Some are pretty wild inside. Most of the time it’s not the client’s fault.

I really need to clean this

There’s a fun subreddit where people post pics of dusty computers. I’ve never posted there, but I’ve thought about it. Computers have cooling fans and sit on the floor many times, so it’s natural they collect dust inside. Dust can causes the fans to fail and overheat, so it’s a good idea to have them cleaned. Pet dander and smoke debris get in there as well.

Don’t just take a vacuum to clean it, please. While we love seeing you, we don’t want to see you because of this. Static is what causes computers to get “fried.” If you don’t make sure to ground yourself, you’ll transfer a charge to the computer.

We have special equipment to clean inside the computer without zapping it with electricity. Checking the insides of a computer is part of our standard tune up process, but feel free to ask for it during any service call. We carry the tools with us.

Photo by Lee Edwin Coursey

Use Chrome? Don’t Settle for a Boring Chrome Start Page!

October 7, 2018 by doctordave

Many clients use Google’s Chrome browser on a PC and a Mac. It’s fast and reliable, but it’s also highly customizable.

This blog post gives you some easy ideas of how to change your start page. My favorite though is New Tab Motivation by The Mindful Tech Labs. They also make chatbots for Facebook, so there’s no excuse not to be motivated.

Let me know in the comments what your favorite start page is.