Too often when we’re at clients we have trouble reproducing a computer problem. The client remembers some error message, but of course we can’t make it do it when it’s out there.
That’s why we recommend the Windows Problem Step Recorder. It’s built into Windows 7, Windows 8, and Windows 10. This link from Microsoft explains how to use it, although I think this one is written more from a non-technical perspective.
If that doesn’t work, just use your smartphone to take video of the screen and then email it to us. That phone isn’t only for checking social media and making phone calls.
Photo by theglobalpanorama